General Terms and Conditions Protea Security

1. Application

1.1 These general terms and conditions apply to all quotations, assignments, and agreements with or by ProteaSecurity, as well as all related actions.
1.2 Deviations are only valid if agreed upon in writing.
1.3 By accepting a quotation, signing an agreement, or allowing ProteaSecurity to execute work, the client agrees to these terms and conditions.

2.1 Quotations are non-binding unless stated otherwise and expire 14 days after issuance.
2.2 An agreement is formed once ProteaSecurity confirms a quotation in writing or executes the assignment, wholly or partially.
2.3 A signed quotation is binding if no non-binding clause is included.
2.4 Changes or additional agreements are only valid if confirmed in writing.
2.5 ProteaSecurity may have work executed by third parties under its own responsibility.

3.1 Prices are exclusive of VAT for business clients and inclusive of VAT for private clients, unless stated otherwise.
3.2 Prices may be adjusted annually based on the price index.
3.3 Additional or modified work is at the client’s expense.
3.4 Payment is due within 14 days of the invoice date.
3.5 Late payments incur statutory interest and collection costs.

Cancellation fees are as follows:

Cancellation fees are calculated over the total assignment or a proportional part if only a portion is canceled.

5.1 The client ensures that all systems, networks, applications, and physical locations are fully accessible.
5.2 If not accessible, ProteaSecurity cannot be held liable, and costs remain due.

6.1 The client represents that they are authorized to have systems, networks, and locations tested and indemnifies ProteaSecurity against claims by third parties.
6.2 Liability is limited to direct damage in case of gross negligence, up to €500 per assignment, with a deductible of €250.
6.3 ProteaSecurity is not liable for indirect damage, consequential damage, loss of revenue or profit, delays, or damage due to incorrect information provided by the client or third parties.
6.4 The client must allow ProteaSecurity the opportunity to remedy deficiencies before claiming damages.

7.1 Reports remain the property of ProteaSecurity until full payment is received.
7.2 Providing reports to third parties is prohibited without written permission.
7.3 Breach results in a proportional penalty, minimum €1,000, without prejudice to the right to full compensation.
7.4 Copyrights remain with ProteaSecurity.

8.1 In case of force majeure, the agreement may be terminated without compensation.
8.2 Force majeure includes, but is not limited to, natural disasters, IT failures, pandemics, government measures, or other circumstances beyond ProteaSecurity’s control.

9.1 Complaints must be submitted in writing within 1 week after delivery or 2 weeks after invoice date.
9.2 Complaints do not release the client from payment obligations.

10.1 Damage claims must be filed in court within 1 year after notice of default; otherwise, the right lapses.

11.1 Dutch law applies.
11.2 Disputes are submitted to the court of Breda, subject to summary proceedings.